What are pre-orders?

Pre-orders are advance purchases made on popular and high-demand products that are scheduled to be shipped at a future date. It means that the pre-order item has already been produced and on its way to our warehouse, but not immediately available for shipping. Each collection or item available for pre-order will have its own specific shipping timeline provided on the product page. These dates are not guaranteed, but we will do our best to update our site with any changes.

Please note that we never offer pre-orders on items that have not been manufactured yet.

What are the advantages of buying a pre-order item?

We only offer pre-orders on items or collections that are high demand and have a greater chance of being sold out quickly. Pre-orders are a great way to guarantee that an item will not be sold out upon arrival to our store. 

How long will it take to ship out my pre-order?

Waiting times vary from item to item. Usually, shipping timelines range between 2 weeks to 2 months depending on the item. Pre-order shipping timeline is listed on the product page. Once the item is available in our warehouse, your order will be dispatched within 1-2 days. All pre-orders are shipped in the matter of priority

Please keep in mind that if you placed an order containing a pre order item, the entire order will be on hold and dispatched at once. So we recommend separating pre-order purchases from in-stock purchases.

When a delay occurs and why?

COVID-19 has created record-breaking shipment volumes that are taxing logistics networks nationwide, which may cause delays. We only make pre-orders available after we receive confirmation from the carrier with the expected arrival to our warehouse. In the unlikely event of a delay, our Customer Care Team will get in contact with you as soon as possible.

Please note that the shipping timelines provided for pre-orders are approximate and there might be a delay due to transportation carrier hold up and/or scheduling issues. We rely on the transportation company to deliver all shipments within the specified timeline and cannot guarantee specific/exact delivery dates. If your pre-order contains an item you need for an event or a specific date, please ensure that there is extra time after the shipping timeline provided on the product page for order processing and handling. 

Can I cancel a pre-order item?

Yes, you can! Pre-orders may only be canceled within 48 hours from the purchase. We do not accept pre-order cancellations after 48 hours of order placement. If you have changed your mind about the product purchased in pre-order within 48 hours from purchase, you can cancel the item by contacting our Customer Care Team

Can I return a pre-order item?

Yes, of course! All pre-order items can be returned if they meet our Return Policy requirements

IMPORTANT TO REMEMBER

Lastly, please ensure that you can wait for the pre-order item to arrive within specified shipping timeline. We understand that pre-orders can be stressful and we are here to support you every step of the way. Pre-orders help our small business grow and we would never risk breaking your trust by not delivering on our promise. If you have any questions about pre-orders or are nervous about placing a pre-order, please don't hesitate to reach out to our Customer Care Team 

Based on 194 reviews
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Love this paint for my Little’s!! Feels good to know they have non toxic play options! I love this website and its products!

Great rabbit.

Solid, smooth, and well-constructed. The rolling is good; the extra little hop is better.

a masterpiece of beardom

Solid without being stiff, substantial without being bulky, a handsome bear all around. It's kind of like having an old family bear without actually having to keep up with a bear for 40 years.

Ball runner

I absolutely love this toy and the concept. It has held my kids attention for a brief second but definitely needs to be a rotated toy

Super cute products and quick shipping!

Babs teether

Bought one for a friend when visiting Denmark last year. I was so happy to find one in the US for my own new little girl.

Cuddle and Kind | Henry the Bunny Doll

Super cute

Love this set. Great quality and super cute!

Minikane Doll Clothes - Baby Doll Bloomer and Tank Set (White)

This is little dress with bloomers is absolutely gorgeous, currently trying to find something similar for my 1yr old so they can match.
The quality is also great, the baby goes everywhere with her and the dress has held up perfectly.

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Wooden Ball Run
Kimberley Anderson
Wooden Ball Run

Great quality, and my daughter loves it!

Minikane Doll - African Baby Girl Doll

She is absolutely gorgeous! My 1yr old is obsessed with her!

Surprisingly fun for older kids too

My 4 and 6 yo love it. It’s tall too, which is great. Might be difficult for a 1-2 yo to get the balls through with the hammer but balls can be pushed into. My youngest is autistic and this kind of toy he can play with for a long time.

Wonderful high quality products!

Lovely

Such a sweet, well-made toy. I got the smaller size for my four-year old and it is perfect. I got this toy because my toddler is very sensitive and often says he doesn't feel well, and he loves when I warm up the cherry stones for him. He looks so cute carrying a goose around. The price is steep but for us it has been worth it for the sensory comfort it provides our little guy.

G
Wooden Ball Run
Gail Armstrong
Terrific

Well made! Instant favorite with my one-year old!
Good customer service.

M
Mini Bat Rattle
Michelle Matteo

Mini Bat Rattle

Mega Bamboo Channels (18 pcs)

Makeup Play set

Love it! Quality is great. My daughter's favorite new toys

Everything I hoped for and more! Can't wait until my baby gets here and gets to play with her cute new bat rattle.

Love this wooden toy

This is a perfect toy for play and to help teach my toddler some basic colors and shapes. It's beautifully crafted and super solid. Would highly recommend.

Connetix Tiles CLEAR 2 Piece Base Plate Pack

O
Silicone Placemat - Bunny
Olesia Markovsky
Our daughter loves it.

We got this placemat for Easter and love it. My daughter looks forward to every meal time because of the bunny on the mat ☺️

Amazing customer service

I originally got the large Drake and exchanged it for the grey goose. The shipping was fast and the exchange was easy. I was happy with the quality of the Drake and the goose but ultimately the goose went better with my babies nursery.