What are pre-orders?

Pre-orders are advance purchases made on popular and high-demand products that are scheduled to be shipped at a future date. It means that the pre-order item has already been produced and on its way to our warehouse, but not immediately available for shipping. Each collection or item available for pre-order will have its own specific shipping timeline provided on the product page. These dates are not guaranteed, but we will do our best to update our site with any changes.

What are the advantages of buying a pre-order item?

We only offer pre-orders on items or collections that are high demand and have a greater chance of being sold out quickly. Pre-orders are a great way to guarantee that an item will not be sold out upon arrival to our store. 

How long will it take to ship out my pre-order?

Waiting times vary from item to item. Usually, shipping timelines range between 2 weeks to 2 months depending on the item. Pre-order shipping timeline is listed on the product page. Once the item is available in our warehouse, your order will be dispatched within 1-2 days. All pre-orders are shipped in the matter of priority

Please keep in mind that if you placed an order containing a pre order item, the entire order will be on hold and dispatched at once. So we recommend separating pre-order purchases from in-stock purchases.

When a delay occurs and why?

COVID-19 has created record-breaking shipment volumes that are taxing logistics networks nationwide, which may cause delays. We only make pre-orders available after we receive confirmation from the carrier with the expected arrival to our warehouse. In the unlikely event of a delay, our Customer Care Team will get in contact with you as soon as possible.

Please note that the shipping timelines provided for pre-orders are approximate and there might be a delay due to transportation carrier hold up and/or scheduling issues. We rely on the transportation company to deliver all shipments within the specified timeline and cannot guarantee specific/exact delivery dates. If your pre-order contains an item you need for an event or a specific date, please ensure that there is extra time after the shipping timeline provided on the product page for order processing and handling. 

Can I cancel a pre-order item?

We do not accept pre-order cancellations after 24 hours of order placement. If you have changed your mind about the product purchased in pre-order within 24 hours from purchase, you can cancel the item by contacting our Customer Care Team

Can I return a pre-order item?

Yes, of course! All pre-order items can be returned if they meet our Return Policy requirements

IMPORTANT TO REMEMBER

Lastly, please ensure that you can wait for the pre-order item to arrive within specified shipping timeline. We understand that pre-orders can be stressful and we are here to support you every step of the way. Pre-orders help our small business grow and we would never risk breaking your trust by not delivering on our promise. If you have any questions about pre-orders or are nervous about placing a pre-order, please don't hesitate to reach out to our Customer Care Team 

Based on 1232 reviews
94%
(1158)
4%
(53)
2%
(21)
0%
(0)
0%
(0)
Very happy with purchase

The doll was packed carefully and so were the other items that were bought together with the doll. Really happy with the customer service.

So fun!

We have several of the silks which we love, but the mint is s nice addition. It’s very large, adding lots of fun!

Love these silks!

I ordered the blue to add to our collection, love these scarves! The are the foundation for so much creative play.

So cute!

This is a such a cute little 2-piece set, love the ruffle details!

Very cute, and well made

Doll

Pre ordered this doll for my granddaughter since it was sold out at Christmas. Said it would be mailed in March. I emailed at the end of March and they apologized that there was a delay. But to make up for it they would expedite the shipping and it would go out by the end of the week. True to there word I received it at the beginning of the week! Would definitely order for this company again!! Very satisfied!!

So sweet!

This was my first Minikane doll purchase for my daughter and it will not be my last! These dolls are beautifully made and super adorable. My daughter loves brushing her hair and carries her around. I was concerned about the hair, but unlike other dolls with hair we’ve had that shed like crazy, this dolls hair has held up very well-no visible hair loss and only a bit of “bed head” in the morning easily fixed with newborn brush. We have other dolls, but none are carried around and played with like this one. I predict this doll will be a favorite for years to come!

Beautiful

Beautifully made doll - my 3 year old received for Christmas and loves it. Also smells great, so that's a bonus!

Beautiful and smells amazing

Beautifully made doll - my 3 year old received for Christmas and loves it. Also smells great, so that's a bonus!

Magic Bottles

Just like the kind I I used! Love it!

Easter Eggs

Perfect addition to the Easter basket!

Perfect set

We got this for our bunny’s bed and she absolutely loves it

Well made set

We love this at home

Cute stroller

Matches the bedding

Beautiful doll

Super beautiful and well made

Adorable little romper

So cute! Also easy to put on for little hands. My daughter’s favorite color is red, and this is one of the very few clothes for this doll that is close to red (it’s a nice reddish-pink). She loves it!

The cutest beach tent!

I cannot get over this beach tent. It's so beautiful and functional. It was a bit tricky to put it back together at first lol but I reached out to the shop and they sent me video instructions and it was a no-brainer! I just saw that they posted a video with instructions on Instagram and I just wanted to hop on here and say thank you from all the future customers! haha BEST BEACH TENT EVER

Well made doll stroller

Fast delivery , beautiful doll stroller.
Highly recommend it.

Doll Stroller - Cherry Blush

Can’t go wrong with adding more balls

So glad we’re able to purchase extra balls for the ball run. It adds more functionality with races and color matching and we always have backups if we lose one.

Wonderful

Thank you ! Very happy with this purchase!

Gantosaurus

Our child is obsessed with it. It’s adorable.

So sweet

Simply package but arrived perfectly. These are beautifully made and I can't wait to give to my little girl as her first baby doll.

Minikane Marsala Retro Romper *Precious*

This romper is absolutely precious! The corduroy material is high quality… this romper in particular is my favorite as it is very easy for my 4 year old to dress her babies and she needs my help with other outfits we have purchased for her dolls. I highly recommend this outfit! I will be purchasing it in the white as well.

Awesome addition

This pack was definitely worth it. Love being able to support a smaller business with great customer service too.