What are pre-orders?

Pre-orders are advance purchases made on popular and high-demand products that are scheduled to be shipped at a future date. It means that the pre-order item has already been produced and on its way to our warehouse, but not immediately available for shipping. Each collection or item available for pre-order will have its own specific shipping timeline provided on the product page. These dates are not guaranteed, but we will do our best to update our site with any changes.

Please note that we never offer pre-orders on items that have not been manufactured yet.

What are the advantages of buying a pre-order item?

We only offer pre-orders on items or collections that are high demand and have a greater chance of being sold out quickly. Pre-orders are a great way to guarantee that an item will not be sold out upon arrival to our store. 

How long will it take to ship out my pre-order?

Waiting times vary from item to item. Usually, shipping timelines range between 2 weeks to 2 months depending on the item. Pre-order shipping timeline is listed on the product page. Once the item is available in our warehouse, your order will be dispatched within 1-2 days. All pre-orders are shipped in the matter of priority

Please keep in mind that if you placed an order containing a pre order item, the entire order will be on hold and dispatched at once. So we recommend separating pre-order purchases from in-stock purchases.

When a delay occurs and why?

COVID-19 has created record-breaking shipment volumes that are taxing logistics networks nationwide, which may cause delays. We only make pre-orders available after we receive confirmation from the carrier with the expected arrival to our warehouse. In the unlikely event of a delay, our Customer Care Team will get in contact with you as soon as possible.

Please note that the shipping timelines provided for pre-orders are approximate and there might be a delay due to transportation carrier hold up and/or scheduling issues. We rely on the transportation company to deliver all shipments within the specified timeline and cannot guarantee specific/exact delivery dates. If your pre-order contains an item you need for an event or a specific date, please ensure that there is extra time after the shipping timeline provided on the product page for order processing and handling. 

Can I cancel a pre-order item?

Yes, you can! Pre-orders may only be canceled within 48 hours from the purchase. We do not accept pre-order cancellations after 48 hours of order placement. If you have changed your mind about the product purchased in pre-order within 48 hours from purchase, you can cancel the item by contacting our Customer Care Team

Can I return a pre-order item?

Yes, of course! All pre-order items can be returned if they meet our Return Policy requirements

IMPORTANT TO REMEMBER

Lastly, please ensure that you can wait for the pre-order item to arrive within specified shipping timeline. We understand that pre-orders can be stressful and we are here to support you every step of the way. Pre-orders help our small business grow and we would never risk breaking your trust by not delivering on our promise. If you have any questions about pre-orders or are nervous about placing a pre-order, please don't hesitate to reach out to our Customer Care Team 

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My granddaughter loves this stroller. It is very well made.

My daughter is in love!

This was her second birthday gift and she has played with it nonstop since receiving it a few days ago. The quality is excellent, and the thoughtfulness behind adding the little pocket is so good! She loves having a place to put her things just like mommy does on her stroller.

Love him!

Such a cute doll! Very nice vanilla scent. Super soft as well

Love it!

It’s so cute, well made, and perfect fit for the 13” doll!

Beautiful

We got this for friend’s birthday and she loved to play with them.

So cute!!

Amazing customer service! I wouldn’t hesitate to come back again for Birthdays & Christmas. Love the Minikane doll, adorable, quality toy. Thank you to the Playroom Collective team!

Favorite dress

This is my favorite dress on this site. It’s the perfect holiday dress and the best part of all it’s velvet 😍

Sweet little dress

This is such a sweet little dress. All the clothes on this site are super cute and very well made.

Best Christmas gift!

I can’t wait to gift this doll to my little girl. I love everything about this doll. She smells like a sugar cookie and she has little chubby legs and arms. I bought the red velvet dress and she looks so adorable in it. I can’t wait to buy her more little outfits.

Christmas mice

Perfect to play with and display the Christmas holiday mice!

Perfect

The perfect little people to add to our Holtztiger farm!

Festive!!

Adorable and festive! Perfect stocking stuffer!

Festive

Adorable and festive!

Cute

Cute allows for a lot of imaginative play!

A
Wooden Toy Race Car
Angela Gibbs
Cute

Cute allows for a lot of imaginative play!

Cute!

Cute allows for a lot of imaginative play!

Christmas gift!

Cute, sturdy and can’t wait to gift it for Christmas!

Adorable!

Cute, sturdy and perfect for pretend play!

Adorable!

So cute, sturdy and perfect for pretend play!

Adorable.

Such a cute print and a perfect sized bouncer for pretend play!

So cute!

So cute, love the print and the stroller is sturdy.

The magnatiles are for my grandson, who enjoys using his creativity in building different structures.

SO cute!!

I love the way this looks on the baby dolls!!

J
Mini Bat Rattle
Jen Robles
My baby loves it!

It's been so helpful in keeping my 4 month old busy! Super cute and helps with her sensory. I love it, she loves it and it's super cute!

H
Mini Lion Rattle
Hailey Elder
So cute!

Even cuter in person.