SHIPPING POLICY

We offer FREE Standard Shipping on orders over $75 within the 48 contiguous United States!* Flat Rate Shipping of $5.95 is available on orders under $75 being shipped within the 48 contiguous United States. In order to qualify for free standard shipping, your subtotal must be $75 or more before shipping, discounts and taxes have been applied. Free Standard Shipping will be automatically applied to your merchandise total over $75 per shipment in the contiguous U.S. Qualifying purchase amount is calculated after all applicable discounts.

*EXCLUSIONS

The following exclusions apply to the free or flat rate shipping offer:

- Not valid on shipping to Hawaii, Alaska, Puerto Rico, Guam, and APO/AFO/DPO addresses. Shipping costs to addresses located outside of 48 contiguous states will be calculated at checkout. Orders shipping to these locations will ship via USPS

- Not valid on international shipments. We are happy to provide worldwide shipping, however please be aware that it can be expensive and we cannot always offer low shipping rates on international orders.

- Free or flat rate shipping is only available on select products that ship within the 48 contiguous United States. Most of our products ship from our warehouse in Washington state, USA. Due to their size and weight, some products ship from warehouses overseas and we cannot always offer free or discounted shipping on those items. Shipping rates on such items will be calculated at checkout

- Oversize and freight shipping surcharges may apply to some items due to their size and weight. Each product page will contain shipping details specific to that product

SHIPPING TIMELINES

- Orders containing in-stock items are processed and dispatched as soon as possible and shipped within 1-2 business days. Please note that we are a very small team and in the off-season (outside of Easter, Christmas and back-to-school rush) we give our team a break over the weekend, so orders are not processed over the weekend. 

- Standard shipping packages will be delivered within 3-7 business days after dispatch. Heavier items may take longer. Delivery time-frame will be provided at the checkout.

- Expedited shipping options will be available on the checkout page. Expedited shipping rates are provided directly by the carrier (USPS, UPS or DHL). If you decide to purchase expedited shipping, the cost of the shipping rate is paid directly to the carrier. We do not keep any portion of the expedited shipping cost, hence we cannot refund any expedited shipping costs paid directly to the carrier. 

- Larger items that are shipped directly to our customers from the manufacturer generally take about 2-4 days to process and about 5-6 days in transit. Items that ship directly from the manufacturer are indicated as such in the item description. Generally, allow 2-3 weeks for delivery of these items, unless otherwise noted.

- Shipments outside of 48 contiguous states take longer 

IMPORTANT TO REMEMBER

*INTERNATIONAL SHIPPING*

- We ship worldwide via UPS Standard or DHL Worldwide, however at this moment the shipping rates are very expensive. Especially due to the COVID-19 pandemic, the shipping rates on international packages skyrocketed. We are actively working on negotiating rates with the carriers. We will do our very best to provide the least expensive rate at checkout.

- Customer is responsible for all international shipping charges and fees. All rates listed at the checkout are provided directly by the carrier and will be paid directly to the shipping carrier. 

*INTERNATIONAL CUSTOMS FEES AND PROCESSING* 

- Playroom Collective is not responsible for any customs duties, fees or delays with customs processing. If your international shipment is being held by customs for any reason, we will not be able to provide a status update or check in on your package. We have no control over customs processing.

- Customer is responsible for paying all customs duties and import tax that is required in the destination country. You will be notified of any import duty or taxes by the shipping carrier prior to delivery. Playroom Collective is not able to match or reimburse any customs duties, taxes or fees. By placing an order you agree to comply with our shipping and returns policy. 

*DOMESTIC SHIPPING*

- Playroom Collective ships domestically via USPS, UPS or FedEx depending on weight and destination. Once your package leaves the warehouse, we do not have direct control over your package and we cannot be responsible for delays, lost or stolen packages, or carrier handling of your package.

- Playroom Collective is not responsible for lost or stolen packages that are successfully delivered to the shipping address provided by the customer.

- Playroom Collective does not assume responsibility for orders placed online with an incorrect shipping addresses. Please check carefully that the shipping address you enter is correct. If an item is returned to us because of an incorrect address provided, the customer is responsible for charges to re-ship.

- Once an order has been processed and a tracking number assigned, we are unable to make any further changes to the order. Please contact us at contact@playroomcollective.com if you need to update your order before a tracking number is assigned.

- If the tracking information indicates that your order was delivered, but you have not received it, be sure to check everywhere - occasionally carriers leave deliveries with neighbors, building managers, or places such as your porch, garage, or even behind bushes.

- If there is no tracking information, or the tracking information shows the item was returned to us, please email us at contact@playroomcollective.com with your order information. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have mis-delivered it.

RETURN POLICY

We offer 30 day return policy on select items (exclusions apply*). Returned items must be in new, unused condition with all original packaging intact and tags attached.

To submit a return request, please submit a contact form with your order number and return details. Please allow 2-3 business days for processing your return request. 

- Please note that at this time, due to the nature of most of our products, we do not accept change of mind returns. If you received a damaged, faulty or wrong item, we will do everything we can to replace the product or provide a refund.

- We are unable to accept exchange requests at the moment, however we would be happy to provide store credit for the items that you would like to return (in new, unused, undamaged condition) less return shipping cost (that will be calculated upon approval).

- Return request for a defective or damaged item must be submitted no more than 30 days after the delivery date. If the request for return is submitted past the 30 days, unfortunately we will not be able to accept your return.

- We reserve the right to deny a refund for any returned item that is no longer in new condition, in its original packaging or is damaged, missing any labels, instructions, or pieces.

- Returned items that have been opened or are no longer in intact packaging are eligible for store credit only if accepted for return. Item may be subject to a 25% restocking fee or will be returned to customer at customer's expense.

- Except in the case of damaged or defective merchandise, the customer is responsible for the cost of return shippingThe cost of return shipping will be calculated upon approval and will be deducted from your refund.

*EXCLUSIONS

NON-RETURNABLE ITEMS

*All orders placed during any sales or promotions are FINAL and cannot be returned*

Due to the nature of some products, we DO NOT ACCEPT RETURNS on the following items:

- Discounted products purchased during our Annual Holiday Sale (usually end of November) or any other sale during the year

- Change of mind returns are NOT accepted, so please choose carefully!

- Sale items, items purchased at a discount

- Custom orders

- Personalized products

- Perishable goods such as food, flowers, newspapers or magazines

- Intimate or sanitary goods

- Pacifiers, bottles

- Exclusive collaborations

- Furniture

- Underwear

- Large and heavy items as noted on the product page

- Digital downloads

- Shipping costs

- Select items that shipped directly from the manufacturer (will be noted on the product page as well)

INTERNATIONAL ORDERS

We DO NOT ACCEPT returns or exchanges on international orders shipped outside the United States, unless you received a faulty or damaged item. If you placed an order from outside the United States and you received a faulty or damaged product, you will be eligible for store credit, provided that you submit your return request within 14 days of delivery and the item has been unused and is still in its original packaging.

REFUND

- Once you submit the return request, please allow up to 5 business days to process and approve your request. In the event that your return request is not approved, we provide you with the explanation and will work with you to try and provide with a possible solution

- Once your return request has been approved, we will issue a refund (less promotional discounts and shipping charges) to the original form of payment. Expedited shipping charges paid to the carrier are non-refundable

- Due to different payment providers it may take 10-15 business days for the refund to appear on your statement.

PRE-ORDER POLICY

What are pre-orders?

Pre-orders are advance purchases made on popular and high-demand products that are scheduled to be shipped at a future date. It means that the pre-order item has already been produced and on its way to our warehouse, but not immediately available for shipping. Each collection or item available for pre-order will have its own specific shipping timeline provided on the product page. These dates are not guaranteed, but we will do our best to update our site with any changes.

Please note that we never offer pre-orders on items that have not been manufactured yet.

What are the advantages of buying a pre-order item?

We only offer pre-orders on items or collections that are high demand and have a greater chance of being sold out quickly. Pre-orders are a great way to guarantee that an item will not be sold out upon arrival to our store. 

How long will it take to ship out my pre-order?

Waiting times vary from item to item. Usually, shipping timelines range between 2 weeks to 2 months depending on the item. Pre-order shipping timeline is listed on the product page. Once the item is available in our warehouse, your order will be dispatched within 1-2 days. All pre-orders are shipped in the matter of priority

Please keep in mind that if you placed an order containing a pre order item, the entire order will be on hold and dispatched at once. So we recommend separating pre-order purchases from in-stock purchases.

When a delay occurs and why?

COVID-19 has created record-breaking shipment volumes that are taxing logistics networks nationwide, which may cause delays. We only make pre-orders available after we receive confirmation from the carrier with the expected arrival to our warehouse. In the unlikely event of a delay, our Customer Care Team will get in contact with you as soon as possible.

Can I cancel a pre-order item?

Yes, you can! Pre-orders may only be canceled within 48 hours from the purchase. We do not accept pre-order cancellations after 48 hours of order placement. If you have changed your mind about the product purchased in pre-order within 48 hours from purchase, you can cancel the item by contacting our Customer Care Team

Can I return a pre-order item?

Yes, of course! All pre-order items can be returned if they meet our Return Policy requirements

IMPORTANT TO REMEMBER

Lastly, please ensure that you can wait for the pre-order item to arrive within specified shipping timeline. We understand that pre-orders can be stressful and we are here to support you every step of the way. Pre-orders help our small business grow and we would never risk breaking your trust by not delivering on our promise. If you have any questions about pre-orders or are nervous about placing a pre-order, please don't hesitate to reach out to our Customer Care Team 

 

Based on 485 reviews
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My granddaughter loves this stroller. It is very well made.

My daughter is in love!

This was her second birthday gift and she has played with it nonstop since receiving it a few days ago. The quality is excellent, and the thoughtfulness behind adding the little pocket is so good! She loves having a place to put her things just like mommy does on her stroller.

Love him!

Such a cute doll! Very nice vanilla scent. Super soft as well

Love it!

It’s so cute, well made, and perfect fit for the 13” doll!

Beautiful

We got this for friend’s birthday and she loved to play with them.

So cute!!

Amazing customer service! I wouldn’t hesitate to come back again for Birthdays & Christmas. Love the Minikane doll, adorable, quality toy. Thank you to the Playroom Collective team!

Favorite dress

This is my favorite dress on this site. It’s the perfect holiday dress and the best part of all it’s velvet 😍

Sweet little dress

This is such a sweet little dress. All the clothes on this site are super cute and very well made.

Best Christmas gift!

I can’t wait to gift this doll to my little girl. I love everything about this doll. She smells like a sugar cookie and she has little chubby legs and arms. I bought the red velvet dress and she looks so adorable in it. I can’t wait to buy her more little outfits.

Christmas mice

Perfect to play with and display the Christmas holiday mice!

Perfect

The perfect little people to add to our Holtztiger farm!

Festive!!

Adorable and festive! Perfect stocking stuffer!

Festive

Adorable and festive!

Cute

Cute allows for a lot of imaginative play!

A
Wooden Toy Race Car
Angela Gibbs
Cute

Cute allows for a lot of imaginative play!

Cute!

Cute allows for a lot of imaginative play!

Christmas gift!

Cute, sturdy and can’t wait to gift it for Christmas!

Adorable!

Cute, sturdy and perfect for pretend play!

Adorable!

So cute, sturdy and perfect for pretend play!

Adorable.

Such a cute print and a perfect sized bouncer for pretend play!

So cute!

So cute, love the print and the stroller is sturdy.

The magnatiles are for my grandson, who enjoys using his creativity in building different structures.

SO cute!!

I love the way this looks on the baby dolls!!

J
Mini Bat Rattle
Jen Robles
My baby loves it!

It's been so helpful in keeping my 4 month old busy! Super cute and helps with her sensory. I love it, she loves it and it's super cute!

H
Mini Lion Rattle
Hailey Elder
So cute!

Even cuter in person.