US SHIPPING

Free Shipping Offer

FREE Standard Shipping on orders over $99 (after discounts) within the contiguous US; $5.95 Flat Rate Shipping on orders under $99
Free shipping automatically applies at checkout
Shipping costs to addresses located outside of 48 contiguous states will be calculated at checkout
Once your package leaves the warehouse, we do not have direct control over your package and we cannot be responsible for delays, lost or stolen packages, or carrier handling of your package. However, we will do our best to help

Shipping Timeframes

In-stock items ship within 1-2 business days
Standard shipping delivery: 2-5 business days
Expedited shipping options available at checkout

Important Notes

Most of our products ship from our warehouse in New Jersey
Free shipping valid only in contiguous United States
We ship via USPS, UPS, or FedEx depending on package weight and destination
Orders cannot be modified once tracking number is assigned
Playroom Collective is not responsible for lost or stolen packages that are successfully delivered to the shipping address provided by the customer. However, we will try our best to help with the situation, and remember that each order is insured, free of charge.
Please check carefully that the shipping address you entered is correct. If an item is returned to us because of an incorrect address provided, the customer is responsible for charges to re-ship.

INTERNATIONAL SHIPPING

We are happy to provide worldwide shipping, however, please be aware that it can be expensive and we cannot always offer low shipping rates on international orders. International shipping rates ARE calculated at checkout
Customer is responsible for all shipping/brokerage charges, customs duties, and import taxes. Depending on the carrier, these costs may sometimes be significant. If the package is voluntarily rejected by the customer at customs (due to these extra fees) and shipped back to us, a 25% restocking fee will apply
No returns or exchanges on international orders
Customs fees and processing times vary by country
We cannot provide updates on packages held in customs

DAMAGED OR MISSING ITEMS

All orders include free shipping insurance for your protection. To file a claim:

Report within 7 days of delivery date
Retain all original packaging and boxes until claim is resolved
Provide photos/videos of damage for supplier/insurance claims
Contact us immediately with order number and issue details

RETURNS & EXCHANGES ex. CLOTHING (US Only)

US Orders

30-day return window from delivery date
Eligible for refund minus return shipping costs
Items must be unused with original packaging intact, or 25% restocking fee applies to opened, unworn items (note: we do not resell used items)
Return shipping cost deducted from refund
We reserve the right to deny refunds for any returned item that is no longer: in new condition, in its original packaging, or is damaged, missing any labels, instructions, or pieces.

Non-Returnable Items

Custom or personalized products
Oversized items (noted on product page)
Intimate goods and sanitary items
Clothing with tags removed
Items purchased during "FINAL SALE" events (i.e. End of Year Sale)

CLOTHING RETURNS & EXCHANGES (US Only)

Clothing Return Eligibility

30-day return window from delivery date (same as our standard policy)
All clothing items MUST have original tags attached to be eligible for return
Items must be unworn, unwashed, and free from perfume, deodorant marks, pet hair, or other signs of wear
All original packaging must be included

Size Exchanges

Restocking fees are waived for clothing size exchanges as long as original tags remain attached
Item must otherwise meet all return eligibility requirements
Customer is still responsible for return shipping costs

Non-Returnable Clothing Items

Clothing items without original tags attached
Clothing showing any signs of wear or use
Underwear, swimwear, and other intimate apparel (for hygienic reasons)
Items purchased during "FINAL SALE" events
Items marked as non-returnable on the product page

CLAIMS PROCESS

Email us at contact@playroomcollective.com with your order number
Specify whether you're requesting a return or size exchange
Receive return authorization and shipping label
Ship items back in with all original tags and packaging within 14 days of receiving the return shipping label (if shipped later then this date, then a refund is not guaranteed and store credit may be issued).
Refund processed upon receipt and inspection

Note: Processing time for returns is 5-7 business days.

Refund Policy Updates

We reserve the right to update, change or replace any part of this Shipping & Returns Policy. It is the customer's responsibility to check this policy periodically for changes.

CONTACT US

For any questions about shipping, returns, or damaged items, please email us with your order number or text us at 347-722-1407. We're here to help!

Good product

I usually only buy STEM toys for my son but I liked how this had 3 different shape sorting features. It's cleverly designed, and the color coordination along with the different shapes, makes it easy to figure out which shape goes where

Wooden 3-in-1 Sorting Box: Montessori Shape Sorter Toy for Sensory Development

Really plush, my son loves to cuddle with it. I haven't used it as a warming pillow yet but it's quickly becoming one of his favorites bedtime animals in his bed

Senger Naturwelt | Cuddly Animal - Brown Turtle

I bought this for my 4 year old son b/c I was looking for a STEM toy. There is a learning curve but once he figured it out, he seemed to really enjoy doing basic match by himself. Product is really good quality!

Wooden Math Learning Board: Montessori Toy for Number Recognition

I have a plastic version of something very similar and I wanted to buy something that feels a bit more natural. The cork feels very real and my toddler seems to prefer it over the plastic one

My kid loves to play with it, but more as single cars rather than a connected unit

Wooden Montessori Train Set: Developmental Play Vehicle for Growing Minds

The cork material is dense and weighted perfectly, it doesn't feel cheap or flimsy at all. They stand firmly on various surfaces and the ball rolls straight. My kids have used these a few times a week so far with no issues

pretty sturdy

The construction is surprisingly sturdy, with secure velcro connections that my toddler can operate but won't come apart accidentally. In our family, birthdays are basically a daily ritual so having something we can use to celebrate is really helpful!