SHIPPING POLICY

We offer FREE Standard Shipping on orders over $99 within the 48 contiguous United States!* Flat Rate Shipping of $5.95 is available on orders under $99 being shipped within the 48 contiguous United States. In order to qualify for free standard shipping, your subtotal must be $99 or more before shipping and taxes and after discounts have been applied. Free Standard Shipping will be automatically applied to your merchandise total over $99 per shipment in the contiguous U.S. Qualifying purchase amount is calculated after all applicable discounts.

SHIPPING TIMELINES

- Orders containing in-stock items are processed and dispatched as soon as possible and shipped within 1-2 business days.

- Standard shipping packages will be delivered within 2-5 business days after dispatch. Heavier items may take longer. Delivery time-frame will be provided at the checkout.

- Expedited shipping options will be available on the checkout page. Expedited shipping rates are provided directly by the carrier (USPS, UPS or DHL). If you decide to purchase expedited shipping, the cost of the shipping rate is paid directly to the carrier. We do not keep any portion of the expedited shipping cost, hence we cannot refund any expedited shipping costs paid directly to the carrier. 

- Larger items that are shipped directly to our customers from the manufacturer generally take about 2-4 days to process and about 5-6 days in transit. Items that ship directly from the manufacturer are indicated as such in the item description. Generally, allow 2-3 weeks for delivery of these items, unless otherwise noted.

- Shipments outside of 48 contiguous states take longer. 

*EXCLUSIONS

The following exclusions apply to the free or flat rate shipping offer:

- Not valid on shipping to Hawaii, Alaska, Puerto Rico, Guam, and APO/AFO/DPO addresses. Shipping costs to addresses located outside of 48 contiguous states will be calculated at checkout. Orders shipping to these locations will ship via USPS

- Not valid on international shipments. We are happy to provide worldwide shipping, however please be aware that it can be expensive and we cannot always offer low shipping rates on international orders.

- Free or flat rate shipping is only available on select products that ship within the 48 contiguous United States. Most of our products ship from our warehouse in New Jersey. Due to their size and weight, some products ship from warehouses overseas and we cannot always offer free or discounted shipping on those items. Shipping rates on such items will be calculated at checkout

- Oversize and freight shipping surcharges may apply to some items due to their size and weight. Each product page will contain shipping details specific to that product

IMPORTANT TO REMEMBER

*INTERNATIONAL SHIPPING*

- We ship worldwide via USPS, UPS Standard or DHL Worldwide. Customer is responsible for all international shipping charges and fees. All rates listed at the checkout are provided directly by the carrier and will be paid directly to the shipping carrier. 

*INTERNATIONAL CUSTOMS FEES AND PROCESSING* 

- Playroom Collective is not responsible for any customs duties, fees or delays with customs processing. Depending on your country, the duties, fees and taxes may be significant. We highly recommend researching how tariffs/fees/taxes/duties are treated in your country based on the product's manufacturing country (i.e. Spain for the Minikane dolls) as well as the shipping country (the USA). Generally speaking, most of our products (dolls, doll clothes, toys) fall into the 9503 harmonized tax code. If your international shipment is being held by customs for any reason, we will not be able to provide a status update or check in on your package. We have no control over customs processing.

- Customer is responsible for paying all customs duties and import tax that is required in the destination country. You will be notified of any import duty or taxes by the shipping carrier prior to delivery. Playroom Collective is not able to match or reimburse any customs duties, taxes or fees. By placing an order you agree to comply with our shipping and returns policy. 

*DOMESTIC SHIPPING*

- Playroom Collective ships domestically via USPS, UPS or FedEx depending on weight and destination. Once your package leaves the warehouse, we do not have direct control over your package and we cannot be responsible for delays, lost or stolen packages, or carrier handling of your package.

- Playroom Collective is not responsible for lost or stolen packages that are successfully delivered to the shipping address provided by the customer. However, we will try our best to help with the situation.

- Playroom Collective does not assume responsibility for orders placed online with an incorrect shipping addresses. Please check carefully that the shipping address you enter is correct. If an item is returned to us because of an incorrect address provided, the customer is responsible for charges to re-ship.

- Once an order has been processed and a tracking number assigned, we are unable to make any further changes to the order. Please contact us if you need to update your order before a tracking number is assigned.

- If the tracking information indicates that your order was delivered, but you have not received it, be sure to check everywhere - occasionally carriers leave deliveries with neighbors, building managers, or places such as your porch, garage, or even behind bushes.

- If there is no tracking information, or the tracking information shows the item was returned to us, please contact us with your order information. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have mis-delivered it.

RETURN POLICY

We offer 30-day return policy on select items (exclusions apply*). Returned items must be in new, unused condition with all original packaging intact and tags attached.

Please note that at this time, change of mind returns are only eligible for store credit. Return requests must be submitted no more than 30 days from the delivery date. If the request for return is submitted past the 30 days, we will unfortunately not be able to accept your return.

To submit a return request, please submit a contact form with your order number and return details. Please allow 2-3 business days for processing your return request. 

DAMAGES, MISSING ITEMS OR QUALITY ISSUES

- Your order is always insured (at no cost to you!), so we have you covered no matter what happens! If you received a damaged, faulty or wrong item, we will do everything we can to replace the product(s) as soon as possible!

- Any missing items, internal or external damages, and quality issues MUST be reported within 7 days of receiving your order. We kindly ask that you examine all items in your order as soon as possible and report any issues within no more than 7 days of delivery.

- DO NOT DISCARD THE SHIPPING BOX OR ANY PACKAGING! Please keep all packaging intact as it will be required for processing your claim. You can toss the shipping box and packaging as soon as your claim is approved/resolved. 

- In an event of damages or missing items, please contact us within no more than 7 days of receiving your order. If any damages or missing items are reported after 7 days of delivery date, we are unfortunately unable to cover any damages. 

LOST OR STOLEN PACKAGES

- We are committed to protecting you against lost, stolen, or damaged packages. Every order placed at Playroom Collective is insured at no cost to you! 

- To report stolen or lost package, please contact us within 7 days from reported delivery date. Lost or stolen orders will be replaced as soon as you submit your online claim. We will provide a link to submit your claim online as soon as we confirm all the details with you. 

EXCHANGES

- We accept exchanges for up to 30 days from your order date. Please note that the return shipping cost (calculated when creating the return shipping label) will be deducted from the value of the item being exchanged.

RETURN CONDITIONS

- We reserve the right to deny store credit for any returned item that is no longer in new condition, in its original packaging or is damaged, missing any labels, instructions, or pieces.

- Returned items that have been opened or are no longer in intact packaging are subject to a 25% restocking fee. This is because we do not re-sell used items.

- Except in the case of damaged or defective merchandise, the customer is responsible for the cost of return shipping. The cost of return shipping will be calculated upon approval and will be deducted from your store credit.

INSTAGRAM AND FACEBOOK RETURNS 

Please note that we can only provide store credit for returns on orders placed via Instagram or Facebook. The cost of return shipping will be deducted from the total store credit. 

*EXCLUSIONS

Due to the nature of some products, we DO NOT ACCEPT RETURNS on the following items:

- Bulky items like Doll Prams, Play Kitchens, Drewart Vehicles, Dollhouse, Beach Tents, etc. Each product will have a non-returnable disclaimer in the product description

- Custom orders

- Personalized products

- Perishable goods such as food, flowers, newspapers or magazines

- Intimate or sanitary goods

- Pacifiers, bottles

- Exclusive collaborations

- Furniture

- Kid's underwear and socks

- Large and heavy items as noted on the product page

- Digital downloads

- Shipping costs

- Select items that shipped directly from the manufacturer (will be noted on the product page as well)

INTERNATIONAL ORDERS

We DO NOT ACCEPT returns or exchanges on international orders shipped outside the United States, unless you received a faulty or damaged item. If you placed an order from outside the United States and you received a faulty or damaged product, you will be eligible for store credit, provided that you submit your return request within 14 days of delivery and the item has been unused and is still in its original packaging.