US SHIPPING

Free Shipping Offer

  • FREE Standard Shipping on orders over $99 (after discounts) within the contiguous US; $5.95 Flat Rate Shipping on orders under $99
  • Free shipping automatically applies at checkout
  • Shipping costs to addresses located outside of 48 contiguous states will be calculated at checkout
  • Once your package leaves the warehouse, we do not have direct control over your package and we cannot be responsible for delays, lost or stolen packages, or carrier handling of your package. However, we will do our best to help

Shipping Timeframes

  • In-stock items ship within 1-2 business days
  • Standard shipping delivery: 2-5 business days
  • Expedited shipping options available at checkout

Important Notes

  • Most of our products ship from our warehouse in New Jersey
  • Free shipping valid only in contiguous United States
  • We ship via USPS, UPS, or FedEx depending on package weight and destination
  • Orders cannot be modified once tracking number is assigned
  • Playroom Collective is not responsible for lost or stolen packages that are successfully delivered to the shipping address provided by the customer. However, we will try our best to help with the situation, and remember that each order is insured, free of charge.
  • Please check carefully that the shipping address you entered is correct. If an item is returned to us because of an incorrect address provided, the customer is responsible for charges to re-ship.


INTERNATIONAL SHIPPING

  • We are happy to provide worldwide shipping, however, please be aware that it can be expensive and we cannot always offer low shipping rates on international orders. International shipping rates ARE calculated at checkout
  • Customer is responsible for all shipping/brokerage charges, customs duties, and import taxes. Depending on the carrier, these costs may sometimes be significant. If the package is voluntarily rejected by the customer at customs (due to these extra fees) and shipped back to us, a 25% restocking fee will apply
  • No returns or exchanges on international orders
  • Customs fees and processing times vary by country
  • We cannot provide updates on packages held in customs


DAMAGED OR MISSING ITEMS

All orders include free shipping insurance for your protection. To file a claim:

  1. Report within 7 days of delivery date
  2. Retain all original packaging and boxes until claim is resolved
  3. Provide photos/videos of damage for supplier/insurance claims
  4. Contact us immediately with order number and issue details


RETURNS & EXCHANGES ex. CLOTHING (US Only)

US Orders

  • 30-day return window from delivery date
  • Eligible for refund minus return shipping costs
  • Items must be unused with original packaging intact, or 25% restocking fee applies to opened, unworn items (note: we do not resell used items)
  • Return shipping cost deducted from refund
  • We reserve the right to deny refunds for any returned item that is no longer: in new condition, in its original packaging, or is damaged, missing any labels, instructions, or pieces.

Non-Returnable Items

  • Custom or personalized products
  • Oversized items (noted on product page)
  • Intimate goods and sanitary items
  • Clothing with tags removed
  • Items purchased during "FINAL SALE" events (i.e. End of Year Sale)


CLOTHING RETURNS & EXCHANGES (US Only)

Clothing Return Eligibility

  • 30-day return window from delivery date (same as our standard policy)
  • All clothing items MUST have original tags attached to be eligible for return
  • Items must be unworn, unwashed, and free from perfume, deodorant marks, pet hair, or other signs of wear
  • All original packaging must be included

Size Exchanges

  • Restocking fees are waived for clothing size exchanges as long as original tags remain attached
  • Item must otherwise meet all return eligibility requirements
  • Customer is still responsible for return shipping costs

Non-Returnable Clothing Items

  • Clothing items without original tags attached
  • Clothing showing any signs of wear or use
  • Underwear, swimwear, and other intimate apparel (for hygienic reasons)
  • Items purchased during "FINAL SALE" events
  • Items marked as non-returnable on the product page

 

CLAIMS PROCESS

  1. Email us at contact@playroomcollective.com with your order number
  2. Specify whether you're requesting a return or size exchange
  3. Receive return authorization and shipping label
  4. Ship items back in with all original tags and packaging within 14 days of receiving the return shipping label (if shipped later then this date, then a refund is not guaranteed and store credit may be issued).
  5. Refund processed upon receipt and inspection

Note: Processing time for returns is 5-7 business days.


Refund Policy Updates

We reserve the right to update, change or replace any part of this Shipping & Returns Policy. It is the customer's responsibility to check this policy periodically for changes. 

 

CONTACT US

For any questions about shipping, returns, or damaged items, please email us with your order number or text us at 347-722-1407. We're here to help!

Based on 1595 reviews
93%
(1486)
4%
(67)
2%
(28)
0%
(4)
1%
(10)
Quality is amazing and the baby smells so good!

My child loves how realistic the baby looks. She really engages with the toy in a meaningful way.

Such a Beauty!

I got this doll for my daughter's birthday. We are so in love. She looks very realistic and has an incredibly beautiful face. Her hair feels very real and it's so nice and soft. My daughter keeps styling it.

Really cute on the doll.

The doll‘s feet were no longer cold!

The cutest baby doll! So happy with the quality and the size is perfect for my baby obsessed two ...

Love the size and that this baby can sit up!

Beautiful doll!

The doll is so well made and beautiful! Looks even better in person than in the photos! My daughter is very happy with it.

Such a cute doll with long hair that my daughter loves to style.

My daughter loves this dress for her baby. Calls her baby Elsa!

The cutest, most aesthetic baby doll stoller!

She’s absolutely adorable!

Such a cute item for kids of all ages!

It’s a gift so she hasn’t received it yet, but I know she’ll love it for her new babydoll. Really cute and age appropriate!

Simply beautiful!

We live on an island so it’s Perfect for beach days ! The Dino’s are adorable! Boys deserve beautiful things too

Sparked pretend play

Gave her a nurturing way to interact with her baby doll

The cutest « guitar » ever !!!

Throwing a Dino themed bday for my son and got this adorable ukulele ! To my son it’s a guitar. He always used to beg me to pull out mine so now he has his own! The sweetest most adorable thing

The cutest babydoll for my baby!

Daughter absolutely loved, we will definitely purchase more!

Love the Florence unscented baby doll!

Absolutely adorable! Mainly bought it because it’s unscented. My daughter enjoys playing with it.

Dressing my cutie

Since my doll arrived „oh, natural“ I quickly ordered this dress and matching ribbon. She looks so pretty in her new dress! Already am ordering more clothes.

Amazing quality and super cute!!

Love the aesthetics

This doll bed is very sturdy and goes well with our living room as an added bonus!

So adorable

I bought these two as a set for my two children and they are so adorable!

Very adorable

I bought these two as a set for my two children and they are so adorable!

Cute and snuggly

Feel very high quality and I love the design and color

Simple and useful

Such a simple toy that keeps my child entertained for several minutes each day

Cute and Functional

Both cute and functional item, seems durable as well!

Adored shower gift

We gifted this sweet, practical tent to daughter and son-in-law who live on the coast.
Twin baby girls celebrated their 1 month bday, sheltered within (in their car seat carriers). Babies slept contentedly out of the sun and wind, while parents enjoyed a little beach sit.