US SHIPPING

Free Shipping Offer

• FREE Standard Shipping on orders over $99 within the contiguous US
• $5.95 Flat Rate Shipping on orders under $99 within the contiguous US
• Free shipping automatically applies at checkout
• Shipping costs to addresses located outside of 48 contiguous states will be calculated at checkout
• Qualifying amount calculated after discounts and before taxes
• Once your package leaves the warehouse, we do not have direct control over your package and we cannot be responsible for delays, lost or stolen packages, or carrier handling of your package

Shipping Timeframes

• In-stock items ship within 1-2 business days
• Standard shipping delivery: 2-5 business days
• Expedited shipping options available at checkout

Important Notes

• Most of our products ship from our warehouse in New Jersey
• Free shipping valid only in contiguous United States
• Some oversized items may incur additional shipping charges (noted on product page)
• We ship via USPS, UPS, or FedEx depending on package weight and destination
• Orders cannot be modified once tracking number is assigned
• Playroom Collective is not responsible for lost or stolen packages that are successfully delivered to the shipping address provided by the customer. However, we will try our best to help with the situation.
• Please check carefully that the shipping address you entered is correct. If an item is returned to us because of an incorrect address provided, the customer is responsible for charges to re-ship.

INTERNATIONAL SHIPPING

• We are happy to provide worldwide shipping, however, please be aware that it can be expensive and we cannot always offer low shipping rates on international orders. International shipping rates ARE calculated at checkout
• Customer is responsible for all shipping/brokerage charges, customs duties, and import taxes. Depending on the carrier, these costs may sometimes be significant. If the package is voluntarily rejected by the customer at customs (due to these extra fees) and shipped back to us, a 25% restocking fee will apply
• No returns or exchanges on international orders
• Customs fees and processing times vary by country
• We cannot provide updates on packages held in customs

DAMAGED OR MISSING ITEMS

All orders include free shipping insurance for your protection. To file a claim:

1. Report within 7 days of delivery date
2. Retain all original packaging and boxes until claim is resolved
3. Provide photos/videos of damage for supplier/insurance claims
4. Contact us immediately with order number and issue details

RETURNS & EXCHANGES

US Orders

• 30-day return window from delivery date
• Eligible for refund minus return shipping costs
• Items must be unused with original packaging intact
• 25% restocking fee applies to opened items (note: we do not resell used items)
• Return shipping cost deducted from refund
• We reserve the right to deny refunds for any returned item that is no longer: in new condition, in its original packaging, or is damaged, missing any labels, instructions, or pieces.

Non-Returnable Items

• Custom or personalized products
• Oversized items (noted on product page)
• Intimate goods and sanitary items
• Digital downloads
• Select bulky items (noted in product description)
• Items purchased during "FINAL SALE" events (i.e. End of Year Sale)

Claims Process

1. Email us at contact@playroomcollective.com
2. Submit return request with order number
3. Receive return authorization and shipping label
4. Ship items back in original packaging
5. Refund processed upon receipt and inspection

Note: Processing time for returns is 5-7 business days.

CONTACT US

For any questions about shipping, returns, or damaged items, please email us with your order number or text us at 347-722-1407. We're here to help!