Black Friday Sale FAQs

Q: When does the Black Friday Sale start and end?

A: The Black Friday Sale runs from November 1 through November 30 and ends at 11:59 PM PT on November 30. Cyber Monday is part of this same sale.

Q: How do the discounts work, and do I need a code?

A: No code needed. Your savings apply automatically in your cart. Orders of $85 or more get 20% off, and orders of $200 or more get 25% off. Your total is calculated before shipping and taxes.

Q: Why don't I see the discount on the product page?

A: Your discount is based on the total of your order, so it's applied in your cart rather than on individual product pages. Add your items to your cart to see your savings and how close you are to the next level. You'll see your final price at checkout before you pay.

Q: What can't the sale be combined with?

A: Sale savings apply automatically and can't be combined with other discount codes, including our welcome offer and creator or affiliate codes. Gift cards are a form of payment rather than a discount, so you can use one to pay for a sale order. Gift card purchases themselves aren't discounted.

Q: When is shipping free?

A: Free standard shipping applies automatically to every order that qualifies for the sale, which means orders of $85 or more within the continental US. Bebenita dolls always ship free within the continental US. Orders under $85 ship for a flat $6.95. International shipping rates are calculated at checkout.

Q: Will it get cheaper later?

A: 25% off is the best discount we're offering this month, so if something is on your list, there's no need to wait for a better price.

Q: Is Cyber Monday different?

A: No. Cyber Monday (November 30) is simply the final day of the Black Friday Sale, so there's no separate deal and nothing extra to wait for.

Q: What if an item sells out? Will it be restocked?

A: Popular items can sell out during the sale. Once an item sells out, it's safest to assume it won't be back this year. We only restock a very limited number of items, and we can't promise dates. If you'd like to know if one does return, tap "Notify me" on the sold-out product page.

Q: What's the last day to order for holiday delivery?

A: For standard shipping, order by December 17 to arrive in time for the holidays. Express shipping is available at checkout through December 20. These dates assume your items are in stock, and carrier delays can still happen, so earlier is safer.

Q: How long will my order take to process and arrive?

A: In-stock orders ship within 1-2 business days, even during our busiest weeks. Once shipped, standard delivery takes 2-5 business days, so most orders arrive within 3-7 business days of being placed. These timeframes apply within the continental US.

Q: Where is my order, and how do I track it?

A: When your order ships, we'll email you a shipping confirmation with a tracking link. Tracking can take up to 24 hours to update after the label is created. If you haven't received a shipping confirmation within 3 business days of ordering, or your tracking hasn't updated in 3 business days, email or text us and we'll look into it.

Q: Can I send my order as a gift?
A: Yes. Enter the recipient's address as the shipping address at checkout. On the 'Cart' page, there's a section that asks whether this is a gift. Add your message there and we'll include it on the packing slip. Packages never include prices or a receipt, so the recipient won't see what you paid. You can also email us at contact@playroomcollective.com.
Q: Are gift cards included in the sale?
A: Gift card purchases aren't discounted during the Black Friday Sale, but you can use a gift card to pay for sale orders.
Q: How does a gift recipient return or exchange something?
A: Gifts can be returned or exchanged until January 15, or within 30 days of delivery, whichever is later. Just email contact@playroomcollective.com with the order number (the gift giver can share it with you). Recipients can also choose store credit. Refunds to the original payment method go to the person who placed the order.

Q: Can I return items I buy during the sale?

A: Yes. Orders placed during the Black Friday Sale can be returned or exchanged until January 15, or within 30 days of delivery, whichever is later. The ball pit may not be returnable once opened. See "What is your return policy?" below for details.

Q: Can I change my order, fix my address, or combine orders?

A: Orders can't be modified once a tracking number has been assigned, so if you need a change, email or text us right away and we'll do our best if your order hasn't shipped. Please double-check your address at checkout, because we can't replace packages delivered to an incorrect address you entered. We're also not able to combine separate orders, so if you're close to the next savings level, add everything to a single order.

Q: What if my package is lost, stolen, or damaged?

A: We strongly recommend adding Shipping Protection (provided by Corso) at checkout. If something goes wrong, report it within 7 days of delivery, or within 7 days of the expected delivery date for packages that never arrive. With Shipping Protection, file a claim at app.corso.com/playroom-collective. Without it, email us with your order number and photos and we'll file a carrier claim on your behalf; resolution depends on carrier approval. Please keep all original packaging. Full details are in our Shipping & Returns policy.

Q: How quickly will you reply?

A: We respond to all emails within 48 hours, even during the sale. For the fastest reply, text us at 347-722-1407. Our texts are monitored throughout the sale.

Q: Can I use Afterpay or Shop Pay on discounted orders?

A: Yes. Afterpay and Shop Pay are available at checkout on sale orders and are based on your final discounted total.

Ordering and Shipping

Q: Do you ship internationally?

A: Yes, we ship to many countries worldwide. International shipping costs and delivery times will be calculated at checkout based on your location. International customers are responsible for all customs duties, import taxes, and brokerage fees. Please note that international orders cannot be returned or exchanged and are non-refundable. For full details, see our Shipping & Returns policy.

Q: Can I change or cancel my order after it's been placed?

A: We process orders quickly to ensure fast shipping. If you need to change or cancel an order, please contact us immediately at contact@playroomcollective.com. We'll do our best to accommodate your request, but we can't guarantee changes once the order has been processed.

Products and Quality

Q: Are your toys safe for children?

A: Absolutely. All our products meet or exceed US and European safety standards. As part of our selection process, we only work with suppliers who regularly test the products to ensure the highest safety standards.

Q: Are your products eco-friendly?

A: We're committed to sustainability. Many of our products are made from organic materials and sustainable wood, and all of our products are non-toxic. We're continuously working to increase our eco-friendly offerings.

Returns and Exchanges

Q: What is your return policy?

A: We accept returns and exchanges on all items, including sale items. Orders placed during the Black Friday Sale can be returned or exchanged until January 15, or within 30 days of delivery, whichever is later. Returned items must be unused, in their original packaging, with all tags attached. Return shipping costs are deducted from your refund, and a 25% restocking fee applies to opened or used items. Please note that our ball pit may not be returnable once opened, because it inflates when unpacked and can't be repackaged into its original box. International orders cannot be returned or exchanged and are non-refundable. A few items are non-returnable, including custom or personalized products, intimate goods, and items purchased during Final Sale events. You can read the full policy here.

Q: How do I initiate a return or exchange?

A: To start a return or exchange, please email us at contact@playroomcollective.com with your order number and the reason for the return. We'll provide you with further instructions and a return authorization.

Q: Who pays for return shipping?

A: For standard returns, the customer is responsible for return shipping costs. If the item is defective or we made an error, we'll cover the return shipping.

Payment and Security

Q: What payment methods do you accept?

A: We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as PayPal, Shop Pay and Afterpay.

Q: Is it safe to use my credit card on your website?

A: Yes, our website uses Shopify's industry-standard SSL encryption to protect your personal and payment information. We never store your full credit card details.

Customer Service

Q: How can I contact customer service?

A: You can reach our customer service team by email at contact@playroomcollective.com or by text at 347-722-1407. We respond to all inquiries within 48 hours.

Q: Do you offer a warranty on your products?

A: We offer a 1-year warranty on our Bebenita products only. If you experience any issues with your purchase, please contact us, and we'll work to make it right.

If you have any questions not covered here, please don't hesitate to contact us. We're always happy to help!